CASE STUDY
SPARKING CROSS-TEAM COLLABORATION FOR LASTING IMPACT AT RONIN INTERNATIONAL
RONIN International is an independent market research firm headquartered in London, with a team of 68 full-time employees across all offices, 39 desk-based and digital employees across all locations, and a CATI pool of approximately 250 interviewers.
Trusted by global agencies, consultancies, and businesses, RONIN manages the full research process, from questionnaire design to data delivery, focusing solely on B2B insights.
Our collaboration involved working with the Digital and Desk Team as new associates transitioned into manager roles, supporting team empowerment and horizontal collaboration.
Increase Collaboration: Promote greater cooperation across the Digital and Desk Research teams.
Improve Communication: Enhance the quality and effectiveness of meetings, fostering proactive sharing of ideas and best practices.
Foster Empowerment: Encourage team members to take responsibility for achieving collective goals and explore opportunities for growth.
OUR OBJECTIVES
THE CHALLENGE
At RONIN International, bringing three distinct teams together presented challenges, as many members were meeting for the first time. Through adaptive planning and flexible sessions, we successfully built team cohesion despite these hurdles.
THE PROCESS
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Introduced the coaching process and set expectations, creating a shared understanding of the goals.
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Conducted the Team Edge Assessment to evaluate team dynamics and identify key strengths and areas for improvement.
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These sessions with team members and stakeholders built trust and provided valuable insights, helping shape the workshop content.
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Workshop 1: Established team norms and reviewed Team Edge results.
Workshop 2: Team Purpose: Defined better communication, collaboration, and structured meeting protocols.
Workshop 3: Addressed shared challenges and cross-department communication to foster openness and teamwork.
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Between workshops, we provided ongoing coaching and support to ensure long-term success of the team.
CELEBRATING THE WINS
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Collaboration
Improved teamwork and collaboration across departments, identified as the most significant outcome.
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Communication
Open dialogue and a shared understanding of responsibilities strengthened.
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Empowerment
Encouraged leadership at all levels and instilled a mindset of personal accountability.
“Meghan and Michelle were patient and professional during the set-up discussions as we highlighted the new managers who would be taking part and throughout the coaching process, and to completion.
Meghan and Michelle facilitated an environment where honesty and communication could thrive, by coaching new managers and their teams to communicate and encourage everyone to contribute both up and down the hierarchy. I would recommend Meghan to explore cross-team collaboration and communication.”
Julia Stevens, Group Learning and Development Manager at RONIN International
KEY LEARNINGS
Getting to know colleagues helped build confidence in sharing ideas.
Collaboration and open communication revealed shared challenges, leading to collective problem-solving.
The team realized how they could turn ideas into actionable results.
CONCLUSION
The team coaching process at RONIN International resulted in notable improvements in collaboration, communication, and fostering a shared leadership culture.
Despite the challenges posed by integrating a newly formed mega team, the group successfully built the foundations of trust, communication, and teamwork.
Moving forward, continued efforts to deepen trust and openness will be crucial in cementing these gains and driving sustained success. With these building blocks in place, the team is well-positioned to navigate future challenges and achieve long-term growth.
READY FOR YOUR TEAMS TO CROSS-COLLABORATE BETTER TOO?
Unlock your team’s full potential through systemic coaching. Schedule a free consultation today and discover how we can help your team thrive during growth and transformation.